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[ShopeePay] How do I pay at ShopeePay Merchants?

English | Bahasa Malaysia

You can pay at ShopeePay merchants via the following methods: 

 

Methods

Guide

Scan the ShopeePay merchant's QR code 

Open scanner via the entry points below:

(a) Shopee App homepage QR code scanner

(b) Scan on ShopeePay page

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After you have scanned merchant’s QR code, follow the steps below: 

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Step 1: Enter the Payment Amount and Description (optional) 

Step 2: Click on Next 

Step 3: Click on Pay Now

Step 4: Enter your ShopeePay PIN

Step 5: Click OK

Get ShopeePay Merchants to scan your QR code from “Pay” on the ShopeePay page

Open “Pay” feature via the entry points below:

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Allow merchant to scan your QR by following the steps below: 

Step 1: Enter your ShopeePay PIN to display your Payment Code

Step 2: Select Wallet Balance to pay with 

Step 3: Allow merchant to scan your QR 

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⚠️Note:
 
  • Using other digital wallet apps aside from DuitNow QR to scan ShopeePay merchant QR codes is currently not supported.
  • If your ShopeePay balance is insufficient for the payment, you will be prompted to top up your balance. Alternatively, you can ask the ShopeePay merchant if they can accept partial payments made manually between ShopeePay and another payment method.
 
You'll receive a notification in your Wallet Updates folder once payment is successful.
 
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Troubleshooting ShopeePay issues in-store 
 
If your ShopeePay balance gets deducted more than once during payment, you should request for a refund from the merchant. Kindly contact us via the channels at the bottom of the page if the merchant is unable to do so.
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